Booking Terms & Conditions
Clients should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
AffluentAutoSpa.com will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
All vehicles are cleaned at the client's own risk and must be able to withstand normal cleaning processes.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
While every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
We reserve the right to accept debit or credit card details to secure the booking. Debit/Credit cards shall be processed by our merchant processor.
We reserve the right to change a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned at the client's own risk.
All orders placed require address, package, and vehicle condition verification.
Pricing Terms & Conditions
We have a minimum treatment charge that varies by location.
Our prices are based on detailing type, location, type of car and condition of the vehicle and are advertised as a starting price.
AffluentAutoSpa.com reserves the right to charge each vehicle according to its condition, the type of vehicle and the client location.
With client approval, AffluentAutoSpa.com reserves the right to amend any price during the detailing should it differ from the original estimate.
AffluentAutoSpa.com will send you SMS text messages to confirm your service request, provide updates on your vehicle progress and to conduct a client satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. AffluentAutoSpa.com is not responsible for any of these potential costs.
AffluentAutoSpa.com may call you directly to schedule your service or conduct a client satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
All inbound and outbound client service calls may be recorded for quality assurance.
Our Service Terms & Conditions
We may ask you where you heard about AffluentAutoSpa.com in order to gauge our marketing strategies.
We may conduct client satisfaction surveys.
We must have permission to hold your debit or credit card to secure a regular booking and we will charge the card after your service is completed.
Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking/detailing service.
Failure to provide 24 hours advance notice of cancellation (excluding weather concerns) will result in a minimum charge of 25% of the service cost. This charge will be credited to your next service with AffluentAutoSpa.com.
Same day appointments that are cancelled will incur a charge of 25% of the service cost. This charge will be credited to your next service with AffluentAutoSpa.com.
AffluentAutoSpa.com reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
If there is probable and clear cause that the AffluentAutoSpa.com team member did not fulfill the treatment plan as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from AffluentAutoSpa.com voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Payment is due at the completion of your service.
Any claims must be filed within 48 hours of the completion of the service by emailing ([email protected]). Pictures of the unsatisfactory portion of the service must be emailed to [email protected] within 24 hours of the claim being made.
For payer verification purposes, gift cards have a 48 hour holding period before they can be redeemed for services.
Gift cards can only be used once per vehicle per service.
Gift cards can not be combined or redeemed with any other additional discounts, coupons, or promotions.
The final price for services rendered may exceed the value of the gift card.
Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift card.
Additional surcharges for excessive pet hair, larger vehicles, excessive wear and tear, or other issues may apply.
Gift cards reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
Gift cards are 100% non-refundable (and never expire).